Mark S. Ackerman
Leysia Palen
- 1.Aaronson, A. and J. M. Carroll. Intelligent Help in a One-Shot Dialog: A Protocol Study. Proceedings of CHI + GI'87, 1987: 163-168. Google Scholar
Digital Library
- 2.Berger, P. L. The Sacred Canopy. Anchor, New York, 1967.Google Scholar
- 3.Bowers, J. The Work to Make a Network Work: Studying CSCW in Action. Proceedings of CSCW'94, 1994: 287-298. Google ScholarDigital Library
- 4.Campagnoni, F. R. and K. Ehrlich. Information Retrieval Using a Hypertext-Based Help System. Proceedings of SIGIR `89, 1989: 212-220. Google ScholarDigital Library
- 5.Davis, F. Professional Socialization as Subjective Experience. In Becker, H. S., B. Geer, D. Riesman and R. S. Weiss (ed). Institutions and the Person: Papers Presented to Everett C. Hughes. Aldine, Chicago, 1968.Google Scholar
- 6.DellaFera, C. A., M. W. Eichin, R. S. French, D. C. Jedlinsky, J. T. Kohl and W. E. Sommerfeld. The Zephyr Notification Service. Proceedings of the Usenix Technical Conference, 1988: 213-220.Google Scholar
- 7.Finholt, T. A. Outsiders on the Inside: Sharing Information through a Computer Archive. Carnegie Mellon University, Ph.D. thesis, 1993. Google ScholarDigital Library
- 8.Garfinkel, H. Studies in Ethnomethodology. Prentice-Hall, Englewood Cliffs, NJ, 1967.Google Scholar
- 9.Grudin, J. and L. Palen. Groupware Success Factors: A Study of Meeting Scheduling. Proceedings of European CSCW Conference, 1995: forthcoming.Google Scholar
- 10.Hiltz, S. R. and M. Turoff. The Evolution of User Behavior in a Computerized Conferencing System. Communications of the ACM, 1981, 24(11): 739-762. Google ScholarDigital Library
- 11.Hutchins, E. Cognition in the Wild. MIT Press, Cambridge, MA, 1995.Google Scholar
- 12.Hutchins, E. and L. Palen. Constructing Meaning from Space, Gesture and Talk. Proceedings of NATO Workshop on Discourse, Tools and Reasoning , 1993.Google Scholar
- 13.Kearsley, G. Online Help Systems : Design and Implementation. Ablex, Norwood, NJ, 1988. Google ScholarDigital Library
- 14.Malone, T. W. Designing Organizational Interfaces. Proceedings of CHI'85, 1985: 66-71. Google ScholarDigital Library
- 15.Orlikowski, W. J. Learning from Notes: Organizational Issues in Groupware Implementation. Proceedings of CSCW`92, 1992: 362-369. Google ScholarDigital Library
- 16.Randall, D. and J. A. Hughes. Sociology, CSCW, and working with customers. In Thomas, P. J. (ed). The Social and Interactional Dimensions of Human-Computer Interaction. Cambridge University, New York, 1995. Google ScholarDigital Library
- 17.Sproull, L. and S. Kiesler. Connections. MIT Press, Cambridge, MA, 1991.Google ScholarDigital Library
- 18.Strauss, A. Creating Sociological Awareness. Transaction, New Brunswick, 1991.Google Scholar
Index Terms
- The Zephyr Help Instance: promoting ongoing activity in a CSCW system
Recommendations
Social translucence: an approach to designing systems that support social processes
Special issue on human-computer interaction in the new millennium, Part 1We are interested in desiging systems that support communication and collaboration among large groups of people over computing networks. We begin by asking what properties of the physical world support graceful human-human communication in face-to-face ...
Hanging on the ‘wire: a field study of an audio-only media space
Special issue on speech as dataThe primary focus of this article is an analysis of an audio-only media space from a computer-supported cooperative work (CSCW) perspective. To explore whether audio by itself is suitable for shared media systems, we studied a workgroup using an audio-...
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96: Proceedings of the 1996 ACM conference on Computer supported cooperative work
Comments