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On the necessity of user-friendly CAPTCHA

Published:07 May 2011Publication History

ABSTRACT

A "Completely Automated Public Turing test to tell Computers and Humans Apart" (CAPTCHA) is a mechanism widely used nowadays for protection of web applications, interfaces, and services from malicious users. A questionnaire-based survey combined with a real usage scenario of a native-language CAPTCHA mechanism was conducted in order to investigate several aspects that affect end-user perceptions related to the quality of CAPTCHA. A total of 210 participants of age between 19 and 64 participated during May and July 2010. The survey results validate the common belief that CAPTCHAs are still difficult for humans to solve. They also provide insights that can be applied to improve users' experience on interacting with CAPTCHA systems.

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          cover image ACM Conferences
          CHI '11: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
          May 2011
          3530 pages
          ISBN:9781450302289
          DOI:10.1145/1978942

          Copyright © 2011 ACM

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          Association for Computing Machinery

          New York, NY, United States

          Publication History

          • Published: 7 May 2011

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          CHI '11 Paper Acceptance Rate410of1,532submissions,27%Overall Acceptance Rate6,199of26,314submissions,24%

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