David S. Kirk
Abigail Sellen
Xiang Cao
ABSTRACT
Video-mediated communication (VMC) technologies are becoming rapidly adopted by home users. Little research has previously been conducted into why home users would choose to use VMC or their practices surrounding its use. We present the results of an interview and diary-based study of 17 people about their uses of, and attitudes towards, VMC. We highlight the artful ways in which users appropriate VMC to reconcile a desire for closeness with those with whom they communicate, and we explore the rich ways in which VMC supports different expressions of this desire. We conclude with discussions of how next-generation VMC technologies might be designed to take advantage of this understanding of human values in communicative practice.
- Anderson, A.H., Smallwood, L., MacDonald, R., Mullin, J., Fleming, A. & O'Malley, C. (2000). Video data and video links in mediated communication: What do users value? International Journal of Human-Computer Studies, 52(1), 165--187. Google Scholar
Digital Library
- Bell, G., Brooke, T., Churchill, E. & Paulos, E. (2003), Intimate Ubiquitous Computing. In Proc. UbiComp Workshop, 3--6Google Scholar
- Dourish, P. & Bly, S. (1992). Portholes: supporting awareness in a distributed work group. In Proc of CHI '92. ACM, New York, NY, 541--547. Google ScholarDigital Library
- Fussell, S.R., Kraut, R.E., & Siegel, J. (2000). Coordination of communication: Effects of shared visual context on collaborative work. In Proc. of CSCW'00, 21--30. Google ScholarDigital Library
- Gaver, W., Sellen, A., Heath, C., & Luff, P. (1993). One is not enough: Multiple views in a media space. INTERCHI'93, 335--341. Google ScholarDigital Library
- Gibbs, M.R., Vetere, F., Bunyan, M., and Howard, S. 2005. SynchroMate: a phatic technology for mediating intimacy. In Proc. of DUX '05. AIGA: American Institute of Graphic Arts, New York, NY. Google ScholarDigital Library
- Grayson, D. & Monk, A. (2003). Are you looking at me? Eye contact and desktop video conferencing. TOCHI, Vol. 10(3). Google ScholarDigital Library
- Harper, R. (2009) From Telepresence to Human Absence -- the pragmatic construction of the human in communications systems research. In Proc. of .HCI 2009. BCS 73--82 Google ScholarDigital Library
- Heath, C. & Luff, P. (1991). Disembodied conduct: Communication through video in a multi-media environment. In Proc. of CHI, 99--103. ACM Google ScholarDigital Library
- Hinds, P.J. & Kiesler, S. (2002) Distributed Work. MIT Press Google ScholarDigital Library
- Hirsh, S. Sellen, A. and Brokopp, N. (2005). Why HP People Do and Don't Use Videoconferencing Systems. HP Technical Report, HPL-2004-140(R.1).Google Scholar
- Kim, S., Kientz, J.A., Patel, S.N., and Abowd, G.D. (2008). Are you sleeping?: sharing portrayed sleeping status within a social network. In Proc. of CSCW '08. ACM, New York, NY, 619--628 Google ScholarDigital Library
- Kirk, D., Sellen, A., Harper, R., and Wood, K. 2007. Understanding Videowork. In Proc. of CHI '07. ACM, New York, NY, 61--70 Google ScholarDigital Library
- Kirk, D., Sellen, A., Rother, C., and Wood, K. 2006. Understanding Photowork. In Proc. of CHI '06. ACM, New York, NY, 761--770 Google ScholarDigital Library
- Lewis, A.V. & Cosier, G. (1997) Whither video? Pictorial culture and telepresence. BT Tech. Journ. 15, 4. Google ScholarDigital Library
- Lipartito, K. (2003). Picturephone and the information age: The social meaning of failure. Technology and Culture.Google Scholar
- Matarazzo, G. & Sellen, A.J. (2000). The role of video in work at a distance: Addition or distraction? Behaviour and Information Technology, Vol. 19(5), 339--348.Google ScholarCross Ref
- O'Brien, S. and Mueller, F. (2006) Holding hands over a distance: technology probes in an intimate, mobile context. In Proc. of OZCHI '06, ACM, 293--296. Google ScholarDigital Library
- O'Hara, K., Black, A., & Lipson, M. (2006). Everyday practices with mobile video telephony. In Proc of CHI '06. ACM, New York, NY, 871--880 Google ScholarDigital Library
- Randall, D., Harper, R., & Rouncefield, M. (2007) Fieldwork for Design: Theory and Practice. Springer-Verlag New York, Inc. Google ScholarDigital Library
- Sellen, A.J. (1995). Remote conversations: The effects of mediating talk with technology. Human-Computer Interaction. 10, 401--444 Google ScholarDigital Library
- Schindler, E. (2006). Lights, camera, inaction. netWorker 10, 1 (Mar. 2006), 11--13 Google ScholarDigital Library
- Short, J., Williams, E. & Christie, B. (1976). The social psychology of telecommunications. London: Wiley.Google Scholar
- Vetere, F., Gibbs, M.R., Kjeldskov, J., Howard, S., Mueller, F., Pedell, S., Mecoles, K. & Bunyan, M. (2005) Mediating Intimacy: Designing Technologies to Support Strong-Tie Relationships. In Proc. of CHI '05. ACM, 471--480 Google ScholarDigital Library
- Whittaker, S. (2003). Things to talk about when talking about things. Human-Computer Interaction, 18, 149--17 Google ScholarDigital Library
Index Terms
- Home video communication: mediating 'closeness'
Recommendations
Impact of video-mediated communication on simulated service encounters
The results are reported of three studies of collaborative problem-solving in a simulated travel agency where communication between travel agent and customers is supported by a videolink and shared multimedia tools. The video-mediated contexts (VMCs) ...
The Camera as an ActorDesign-in-Use of Telemedicine Infrastructure inSurgery
This paper describes the evolving interrelationship between a pre-established work practice and a new technology, with an emphasis on how the technology itself participates in the process and introduces changes, while at the same time being changed itself. ...
Three's company: understanding communication channels in three-way distributed collaboration
CSCW '10: Proceedings of the 2010 ACM conference on Computer supported cooperative workWe explore the design of a system for three-way collaboration over a shared visual workspace, specifically in how to support three channels of communication: person, reference, and task-space. In two studies, we explore the implications of extending ...
Comments