Leysia Ann Palen
ABSTRACT
This paper describes my research on the adoption of groupware technologies in business organizations, and their subsequent integration with individual and organizational work practices as a result of wide, sustained use. An initial study of two organizations successfully using a particular group-ware technology---electronic calendars and meeting schedulers---revealed several technical, behavioral, and organizational factors that enabled initial adoption. Additional findings from this study suggested that groupware technology was integrated into work practices quite differently at each site, despite similarities in adoption patterns and other organizational features. My dissertation research will continue to elaborate the conditions that enable adoption of groupware technologies. My investigations will also explore the way electronic calendars are subsequently integrated into local work practices, and the organizational ramifications of these particular adaptations.
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Cross Ref
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- Ehrlich, S. E. (1987b). Strategies for encouraging successful adoption of office communication systems. ACM Transactions on Office Information Systems, 5, 340--357. Google ScholarDigital Library
- Francik, E., Rudman, S. E., Cooper, S., & Levine, S. (1991): Putting Innovation to Work: Adoption Strategies for Multimedia Communication Systems. Communications of the ACM, 34, 12 (December). Google ScholarDigital Library
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- Grudin, J. & Palen, L: (1995) Why Groupware Succeeds: Discretion or Mandate? in European CSCW. Stockholm, Sweden. Google ScholarDigital Library
- Groupware adoption & adaptation
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