Rudy Schusteritsch
ABSTRACT
SMS (Short Message Service) is already a hugely popular communication technology for mobile phones, with users sending billions of text messages to each other every year. The goal of the Google SMS service is to provide this large existing base of users with access to the types of information they are most likely to need when mobile. Users simply send their query as a text message and receive their results in the reply. This enables users to search for information without having to upgrade their phone or subscribe to specialized mobile data services. In this paper we describe how we worked with the Google SMS team on the iterative design of the service's user experience. In particular, we focus on how we attempted to overcome two major constraints: the technical limitations of the SMS standard, and users' current conceptual models of both SMS and Google search.
- Grinter, R.E. and Eldridge, M. Wan2tlk?: Everyday text messaging. In Proc. CHI 2003, ACM, 441--448. Google Scholar
Digital Library
- GSM Association. SMS (Short Message Service). http://www.gsmworld.com/technology/sms/Google Scholar
- James, C.L. and Reischel, K.M. Text input for mobile devices: Comparing model prediction to actual performance. In Proc. CHI 2001, ACM, 365--371. Google ScholarDigital Library
- Jones, M., Buchanan, G., and Thimbleby, H. Sorting out searching on small screen devices. In Proc. Mobile HCI 2002, LNCS 2411, Springer, 81--94. Google ScholarDigital Library
- Nielsen, J. Usability Engineering. Academic Press, 1993. Google ScholarDigital Library
Index Terms
- Mobile search with text messages: designing the user experience for google SMS
Recommendations
Decentralized search and retrieval for mobile networks using SMS
WIMOB '12: Proceedings of the 2012 IEEE 8th International Conference on Wireless and Mobile Computing, Networking and Communications (WiMob)This paper describes the iTrust over SMS decentralized search and retrieval system for mobile networks. Any mobile device in the iTrust network can communicate with any other mobile device in the iTrust network to distribute, search for, and retrieve ...
Creating of Mobile Search System for Traffic Inquiry
SNPD '09: Proceedings of the 2009 10th ACIS International Conference on Software Engineering, Artificial Intelligences, Networking and Parallel/Distributed ComputingThis research intends to develop a mobile search system which accesses traffic information from remote source. The overall work is software development of a search system that checks traffic status around Bangkok via GSM mobile phone by using SMS ...
A usability study of short message service on middle-aged users
OZCHI '05: Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the FutureShort Message Service (SMS) is a popular method of non-verbal communication. So far, the majority of research has been conducted upon teenagers and young adults. In our work, we investigate the use of SMS services by middleaged users. A usability study ...
Comments