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01-09-2018 | In practice

What are the concerns of claimants who underwent a disability assessment? – a case study

Gepubliceerd in: TBV – Tijdschrift voor Bedrijfs- en Verzekeringsgeneeskunde | Uitgave 7/2018

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Little is known about how claimants experience disability assessments. While a variety of patient satisfaction instruments reflect the quality of medical care, no such tool exists for the assessment of work disability. In disability assessment, fairness is a central component of the claimants’ satisfaction with the assessment. We therefore developed a questionnaire that measures to what degree claimants experience the disability assessment as fair. Beyond the 26 items related to fairness, we asked the claimants to comment on additional aspects that affect their satisfaction or dissatisfaction with the assessment.

94 of 305 participants provided feedback, of which 38 (40.4%) were satisfied and 52 (55.3%) dissatisfied with the assessment, and 4 (4.3%) both or neither. Approving comments addressed in particular the empathy of the expert (13/94, 13.8%), while critical comments complained about poor time management (13/94, 13.8%) and interviewing skills of the experts (12/94, 12.8%). While all expressed satisfaction on varying degrees on the global 7-point scale, claimants expressing approval in their comments versus those with critical feedback were more satisfied (6.3 vs. 4.8) and perceived a higher level of fairness with the assessment (6.5 vs. 4.8, p<0.01, each).

vorige artikel A practical example of the effects of overdiagnosis on hospital stay and sick leave costs

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Titel: What are the concerns of claimants who underwent a disability assessment? – a case study
Publicatiedatum: 01-09-2018
Gepubliceerd in: TBV – Tijdschrift voor Bedrijfs- en Verzekeringsgeneeskunde / Uitgave 7/2018
Print ISSN: 0929-600X
Elektronisch ISSN: 1876-5858
DOI: https://doi.org/10.1007/s12498-018-0246-1

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