Swipe om te navigeren naar een ander artikel
Little is known about how claimants experience disability assessments. While a variety of patient satisfaction instruments reflect the quality of medical care, no such tool exists for the assessment of work disability. In disability assessment, fairness is a central component of the claimants’ satisfaction with the assessment. We therefore developed a questionnaire that measures to what degree claimants experience the disability assessment as fair. Beyond the 26 items related to fairness, we asked the claimants to comment on additional aspects that affect their satisfaction or dissatisfaction with the assessment.
94 of 305 participants provided feedback, of which 38 (40.4%) were satisfied and 52 (55.3%) dissatisfied with the assessment, and 4 (4.3%) both or neither. Approving comments addressed in particular the empathy of the expert (13/94, 13.8%), while critical comments complained about poor time management (13/94, 13.8%) and interviewing skills of the experts (12/94, 12.8%). While all expressed satisfaction on varying degrees on the global 7-point scale, claimants expressing approval in their comments versus those with critical feedback were more satisfied (6.3 vs. 4.8) and perceived a higher level of fairness with the assessment (6.5 vs. 4.8, p<0.01, each).
Log in om toegang te krijgen
Met onderstaand(e) abonnement(en) heeft u direct toegang:
de Boer WE, et al. Evidence-based guidelines in the evaluation of work disability: an international survey and a comparison of quality of development. BMC Public Health, 2009;9:349.
Barth J, et al. Inter-rater agreement in evaluation of disability: systematic review of reproducibility studies. BMJ 2017;356. doi: https://doi.org/10.1136/bmj.j14
Alexander D, Badial R, Klein S. Personal injury compensation: No claim without pain? Psychiatric Bulletin 2006;30(10):373-75.
Elbers NA, et al. Effectiveness of a web-based intervention for injured claimants: a randomized controlled trial. Trials 2013;14:227.
Takemura Y, et al. Development of a questionnaire to evaluate patient satisfaction with medical encounters. Tohoku J Exp Med 2006;210(4):373-81.
Kriz D, et al. Patientenzufriedenheit in der stationären Rehabilitation: Psychometrische Reanalyse des ZUF-8 auf der Basis multizentrischer Stichproben verschiedener Indikation. Zeitschrift für Medizinische Psychologie 2008;17(2-3):67-79.
Schoenthaler M, et al. The Freiburg Index of Patient Satisfaction: introduction and validation of a new questionnaire. Dtsch Med Wochenschr 2012;137(9):419-24.
Elbers NA, et al. Differences in perceived fairness and health outcomes in two injury compensation systems: a comparative study. BMC Public Health 2016;16:658.
Scott W, et al. Further validation of a measure of injury-related injustice perceptions to identify risk for occupational disability: a prospective study of individuals with whiplash injury. J Occup Rehabil 2013;23(4):557-65.
Sullivan MJ, et al. The role of perceived injustice in the experience of chronic pain and disability: scale development and validation. J Occup Rehabil 2008;18(3):249-61.
Brouwer S, et al. Return-to-Work Self-Efficacy: Development and Validation of a Scale in Claimants with Musculoskeletal Disorders. Journal of Occupational Rehabilitation 2011;21(2): 244-58.
Franche RL, et al. The Readiness for Return-To-Work (RRTW) scale: Development and Validation of a Self-report Staging Scale in Lost-time Claimants with Musculoskeletal Disorders. Journal of Occupational Rehabilitation 2007;17(3):450-72.
Samoocha D, et al. Empowerment of disability benefit claimants through an interactive website: design of a randomized controlled trial. BMC Med Inform Decis Mak 2009;9:23.
Samoocha D, et al. Effectiveness of web-based interventions on patient empowerment: a systematic review and meta-analysis. J Med Internet Res 2010;12(2):e23.
Samoocha D, et al. Empowerment of people with a long-term work disability: development of the ‘VrijBaan’ questionnaire. Disabil Rehabil 2011;33(9):734-42.
Lohss R, et al. Development and validation of a questionnaire about perceived fairness of claimants following the disability assessment. In Preparation.
O’Cathain A, Thomas KJ. “Any other comments?” Open questions on questionnaires - a bane or a bonus to research? BMC Med Res Methodol 2004;4:25.
Aamland A, Maeland S. Sick-listed workers’ expectations about and experiences with independent medical evaluation:a qualitative interview study from Norway Scand J Prim Health Care 2018;36(2):134-41.
Goldman RE, et al. Patients’ reflections on communication in the second-opinion hematology-oncology consultation. Patient Educ Couns 2009;76(1):44-50.
- What are the concerns of claimants who underwent a disability assessment? – a case study
Brigitte Walter Meyer
Wout de Boer
- Bohn Stafleu van Loghum
TBV – Tijdschrift voor Bedrijfs- en Verzekeringsgeneeskunde
Print ISSN: 0929-600X
Elektronisch ISSN: 1876-5858