What are patients’ knowledge, expectation and experience of radial extracorporeal shockwave therapy for the treatment of their tendinopathies? A qualitative study

The commonest cause of tendon injury is from tissue overload [1] in sports [2]. The most susceptible tendons include the Achilles, patellar, posterior tibialis and rotator cuff [3]. Approximately 80% of overuse tendinopathies respond to conservative measures within 3–6 months [4]. Eccentric exercises have shown to be an effective treatment [4, 5], but there is limited evidence to support this over other conservative therapies such as massages [6].

Extracorporeal shockwave therapy (ESWT) is a safe non-invasive procedure [7] in which a device delivers acoustic energy (shockwaves) through the skin surface onto the affected area. Focused shockwaves are typically generated by electromagnetic or piezoelectric techniques [8]. Radial shockwave (rESWT) is non-focused and generated by a ballistic source [9]. National Institute for Health and Clinical Excellence (NICE) recommends ESWT should only be used with arrangements for clinical governance or research in refractory cases of lateral epicondylitis (LE), Achilles tendinopathy (AT) and plantar fasciitis (PF) [10‐12].

ESWT may promote the release of angiogenetic growth and proliferating factors (e.g. vascular endothelial growth factor and endothelial nitric oxide synthase) that induces neovascularisation for tissue regeneration [8]. Furthermore, ESWT may down-regulate inflammatory mediators and directly suppress nociceptors by hyperstimulation analgesia [13].

Studies on ESWT in tendinopathy conditions (TC) have been quantitative with the use of validated outcome measures such as the visual analogue scale for pain [9], ‘Patient-Rated Tennis Elbow Evaluation’ for LE [14], and ‘Roles and Maudsley’ score for both pain and function [15]. ESWT only demonstrates favourable outcomes in certain TC such as AT [16] and calcific rotator cuff tendinopathy [9]. However, it has no significant benefit in other conditions such as LE [17] and its mechanism of action remains unknown. It is therefore important for patients to understand this information and make an informed decision about treatment.

A questionnaire study involving 865 participants at three different primary care practices found that patients wanted a patient-centred approach to their consultations [18]. The main domains were to explore patients’ experience of disease through their ideas about the problem and expectations for the visit. Another study found that patient centred score was positively associated with patient satisfaction and beneficial health outcomes [19]. These studies indicate a need to understand patients’ knowledge and expectations for any treatment they receive.

A review of randomised controlled trials (RCT) and analytical studies of physician-patient communication demonstrated an association between effective communication and improved physiological health [20]. Furthermore, a systematic review of case studies identified an association between positive patient experiences and positive clinical outcomes ranging from physical symptoms to adherence to treatment [21].

There is therefore a need to evaluate patient experiences for a treatment like rESWT whereby its mechanism and effectiveness is not fully understood. Currently, there are no qualitative studies on rESWT in TC to explore patients’ knowledge and experiences of this treatment, which could potentially identify ways to improve patient care in clinical practice.

Eleven participants (8 males and 3 females) took part in the study with a mean age of 40.54 (range 30–54). Ten participants had 9 different lower limb tendinopathies and 1 participant had 2 different upper limb tendinopathies. Three participants were primarily runners and the remainder played a mixture of sports. Seven participants completed their rESWT course and 4 participants were partially through their rESWT course. Mean total number of weekly rESWT sessions was 6.33 (range 2–10). Table 3 summarises the sample characteristics.

The interviews ranged from 10 min and 27 s to 28 min and 16 s in length with a mean average duration of 20 min. 4 main themes and 16 subthemes were identified in the final analytical framework (Table 4). A more detailed data charting within the analytical framework is provided in Additional file 1: Table S1.

The study was the first to evaluate patients’ knowledge, expectations and experiences of rESWT via interviews. Four main themes about rESWT were derived from the study: choice of treatment, preconceptions, overall experiences and current views on the treatment. Knowledge about rESWT involved understanding the procedure and awareness of its non-invasive nature. The decision to have rESWT was primarily influenced by the HCP, and the expectations of treatment were affected by the chronicity of patients’ symptoms. Overall positive patient experiences related to empathic care delivered by the HCPs, and negative experiences involved inadequate information provided about aftercare.

rESWT was an acceptable treatment due to its non-invasive nature. Chronic symptoms and other previous failed treatments influenced participants’ decision to have rESWT. These factors should be addressed by HCPs who should also recognise that their own expertise and rapport with patients plays a role in shared decision-making. These findings were consistent with a study that found patients’ involvement in decision-making relies on an effective relationship with the HCP [25].

Participants wanted to know about the success rates of rESWT for their TC, and whilst this was sometimes discussed by the HCP, it was unclear whether success rates were taken from audit data within the private clinic or from existing published trials. Systematic reviews have demonstrated effective outcomes for ESWT on PF and AT [9], and limited evidence for patellar tendinopathy [16]. A small RCT has found rESWT to be effective in 85% of professional athletes with chronic proximal hamstring tendinopathy [26]. There have been no published human studies on ESWT for biceps tendinopathy, flexor hallucis longus tendinopathy and flexor digitorum longus tendinopathy. It remains to be known whether provision of this research data to the participants would have made any impact on their decision to have rESWT.

Internet resources were primarily used by most participants to review ESWT effectiveness, but there were concerns over the credibility of the sources found online. Therefore, concise patient information leaflets on rESWT should be widely available from reliable healthcare websites (e.g. NHS Direct). Those uninterested in medical literature should still be given this information to encourage involvement in their care [18]. The proposed mechanisms of ESWT to manage tendinopathies were not well understood by participants either because they lacked understanding of medical terminologies (e.g. scar tissue) or they were not provided with this information. These aspects of treatment should be discussed with patients. Majority expected rESWT to provide symptom control as a minimum, but more chronic symptomatic participants displayed less optimism and it was important to address this early because positive expectations in those with chronic pain are linked with superior treatment gains [27]. Side-effects beyond pain were rarely reported and these findings were consistent with a systematic review that found no serious adverse events with ESWT [28]. However, contraindications of ESWT [29] must always be checked for.

Experiences of rESWT were different between participants even with the same condition. Positive experiences were attributed to willingness to complete the treatment course, and noticeable improvement in symptoms with subsequent sessions. The increase pain tolerance with subsequent rESWT sessions corresponds with hyper-stimulation analgesia pathways [13]. Optimistic attitudes towards treatment and reassurance of its non-invasive nature, positively influenced the experience and expectations of treatment in some participants.

An overall provision of empathic care and continuity of care were the most positive aspects of management. Continuity of care has been linked with patient satisfaction [30]. All these participants had a personalised number of shockwave sessions tailored towards their progress which they themselves favoured. Other rESWT providers follow a standardised protocol [31]. A review has recommended that ESWT protocols should be individualised in order to adapt to different stages of a given tendon pathology that will respond to ESWT differently [32]. A retrospective study [33] used an individually adapted rESWT protocol for plantar fasciopathy and found promising results.

Negative experiences of management were related to areas that were not fully addressed. All efforts should therefore be made to allow patients to feedback and ask questions. Two participants wanted to understand the causation of their tendinopathy and perhaps would have benefited from additional physiotherapy and biomechanical input.

All participants that completed their rESWT course within this small cohort subjectively felt rESWT was effective especially towards resuming their daily activities. Many participants felt that appropriate exercises and lifestyle measures were important to their recovery, and rESWT alone was inadequate. These findings correlate with evidence that tendinopathy treatment mainly requires stimulation of the tendon to improve its capacity through structured loading and monitoring of tissue response to load [5, 34, 35]. Therefore, rather than identify individual modalities to treat tendinopathies [36], a multidisciplinary approach with emphasis on patient self-management should be incorporated.

In this study participants were largely unaware of how rESWT works and whether it was effective for their condition, so these factors need to be discussed to ensure patients can make an informed decision. A further recommendation would be for rESWT clinics to offer patient information leaflets and for reputable health care websites to develop patient resources on rESWT. Participants had their own defined expectations from rESWT that needs to be addressed early. The study also highlighted patient awareness of the importance of lifestyle measures, physical activity modification and appropriate exercise programmes. These behavioural changes and self-management measures should always be encouraged. Demonstrating good standards of empathic care, providing continuity of care, encouragement of patient feedback should be promoted in all ESWT clinics. Further qualitative studies should recruit a diverse population of patients from both private and public sectors, and examine the views of HCPs providing rESWT for patients.