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Quality of Life Research
Gepubliceerd in: Quality of Life Research 7/2007

01-09-2007 | Original Paper

The association of consumer expectations, experiences and satisfaction with newly prescribed medications

Auteurs: Ritesh N. Kumar, Duane M. Kirking, Steven L. Hass, Amiram D. Vinokur, Stephanie D. Taylor, Mark J. Atkinson, Patrick L. McKercher

Gepubliceerd in: Quality of Life Research | Uitgave 7/2007

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Abstract

Objective

To examine the association between medication expectations and subsequent experience on treatment satisfaction and intention to continue using the medication.

Methods

A longitudinal study with two surveys administered to each patient. Patients prescribed a new medication were recruited in pharmacies within Michigan. Medication-related expectations were evaluated at baseline. Experiences, satisfaction and intent to continue were evaluated a month later. Analyses used included factorial ANOVA models, multiple linear regressions and structural equation modeling (SEM). Impact of satisfaction on intention to continue was evaluated using correlation analysis and SEM.

Results

A total of 344 usable responses were obtained. SEM showed that expectation scores were not associated with both experience (path coefficient = 0.10) and satisfaction (path coefficient = 0.02, NS). On the other hand, experience was strongly associated with satisfaction (path coefficient = 0.89) and satisfaction was strongly associated with intent to continue using the new medication (path coefficient = 0.81).

Conclusions

This study empirically supports the value of the patient’s experience and its contribution to satisfaction, which in turn is associated with intended continued use mainly due to greater effectiveness of the newly prescribed medication. Satisfied consumers should be more adherent, thus enhancing the probability of positive therapeutic outcomes.
vorige artikel Measuring quality of health care from the user’s perspective in 41 countries: psychometric properties of WHO’s questions on health systems responsiveness
volgende artikel The effect of walking and vitamin B supplementation on quality of life in community-dwelling adults with mild cognitive impairment: a randomized, controlled trial
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Metagegevens
Titel
The association of consumer expectations, experiences and satisfaction with newly prescribed medications
Auteurs
Ritesh N. Kumar
Duane M. Kirking
Steven L. Hass
Amiram D. Vinokur
Stephanie D. Taylor
Mark J. Atkinson
Patrick L. McKercher
Publicatiedatum
01-09-2007
Uitgeverij
Springer Netherlands
Gepubliceerd in
Quality of Life Research / Uitgave 7/2007
Print ISSN: 0962-9343
Elektronisch ISSN: 1573-2649
DOI
https://doi.org/10.1007/s11136-007-9222-4

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