- The study is based mainly on expert interviews with caseworkers from jobcentres, health care providers and mentally ill benefit recipients.
- The results show that recognising mental illness is often challenging for caseworkers. Often, they seek help of medical and psychological services. Since there are no reliable standards how to deal with this group of clients, caseworkers often reduce the amount of counselling.
- Frequent conflicts occur when clients are considered unfit for work by case managers. For them, the institutional context may not be adequate.