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2023 | OriginalPaper | Hoofdstuk

9. Methoden om invoeringsproblemen op te sporen

Auteurs : Prof. dr. Michel Wensing, Prof. dr. Richard Grol

Gepubliceerd in: Implementatie

Uitgeverij: Bohn Stafleu van Loghum

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Samenvatting

Veel methoden om invoeringsproblemen op te sporen zijn afkomstig uit wetenschappelijk onderzoek, maar eenvoudige varianten ervan kunnen uitstekend ten behoeve van verbeterprojecten worden gebruikt. Een enquête is vooral geschikt om bij een groot aantal zorgverleners of patiënten te toetsen in hoeverre zij bepaalde factoren als belemmerend of bevorderend ervaren. Mondelinge of telefonische interviews met hulpverleners en patiënten kunnen inzicht geven in de context van, ervaringen met en opvattingen over de vernieuwing. Met behulp van verschillende technieken kan men gevonden factoren ordenen en prioriteren, bijvoorbeeld om de factoren te rangschikken naar volgorde van belangrijkheid (paretogram), de oorzaken van een probleem te ordenen (visgraatdiagram) of een zorgproces in beeld te brengen (stroomdiagram).
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Metagegevens
Titel
Methoden om invoeringsproblemen op te sporen
Auteurs
Prof. dr. Michel Wensing
Prof. dr. Richard Grol
Copyright
2023
Uitgeverij
Bohn Stafleu van Loghum
DOI
https://doi.org/10.1007/978-90-368-2909-0_9