Under New Public Management: Institutional Ethnographies of Changing Front-Line Work

Published by University of Toronto Press 2014

Under New Public Management

Institutional Ethnographies of Changing Front-Line Work

Edited by: Alison I. Griffith and Dorothy E. Smith

https://doi.org/10.3138/9781442619463

Overview
Contents

About this book

Under New Public Management explores how new managerial governance practices coordinate the work of people doing front-line work in public sectors.

Author / Editor information

Griffith Alison I. :

Alison I. Griffith was a professor emerita in the Faculty of Education at York University.
Smith Dorothy E. :

Dorothy E. Smith is an adjunct professor in the Department of Sociology at the University of Victoria.

Reviews

Alan D. Sears, Department of Sociology, Ryerson University:

“Institutional ethnography provides a powerful set of tools for examining the impact of public sector restructuring on the everyday practices of program delivery across a range of health, education, and social services. Under New Public Management explores the deep implications of new policy frames and shifting front-line practices.”

Nancy A. Naples, Department of Sociology, University of Connecticut:

“This is an exciting, well-organized, and well-written collection of essays, rich with details about the process of restructuring the public sector in a variety of contexts.”

Miriam David, Emeritus Professor, Department of Quantitative Social Science, Institute of Education, University of London:

“Under New Public Management is a sustained critique of the transformations in public sector management over the last twenty years. It is a major contribution to research over a plethora of fields and topics, and the utility of Dorothy Smith’s methods and approach shines through the volume.”

Topics

Frontmatter Publicly Available Download PDF	i
Contents Publicly Available Download PDF	v
Tables and Figures Requires Authentication Unlicensed Licensed Download PDF	viii
Acknowledgments Requires Authentication Unlicensed Licensed Download PDF	ix
UNDER NEW PUBLIC MANAGEMENT. Institutional Ethnographies of Changing Front-Line Work Requires Authentication Unlicensed Licensed Download PDF	1
Introduction Alison I. Griffith and Dorothy E. Smith Requires Authentication Unlicensed Licensed Download PDF	3
SECTION ONE
1. Literacy Work and the Adult Literacy Regime Richard Darville Requires Authentication Unlicensed Licensed Download PDF	25
2. Learning Global Governance: OECD’s Aid Effectiveness and “Results” Management in a Kyrgyzstani Development Project Marie Campbell Requires Authentication Unlicensed Licensed Download PDF	58
SECTION TWO
Introduction Requires Authentication Unlicensed Licensed Download PDF	81
3. E-governance and Data-Driven Accountability: OnSIS in Ontario Schools Lindsay Kerr Requires Authentication Unlicensed Licensed Download PDF	85
4. Digital Era Governance: Connecting Nursing Education and the Industrial Complex of Health Care Janet Rankin and Betty Tate Requires Authentication Unlicensed Licensed Download PDF	122
5. What Counts? Managing Professionals on the Front Line of Emergency Services Michael K. Corman and Karen Melon Requires Authentication Unlicensed Licensed Download PDF	148
6. “ Let’s be friends”: Working within an Accountability Circuit Marjorie Devault, Murali Venkatesh and Frank Ridzi Requires Authentication Unlicensed Licensed Download PDF	177
SECTION THREE
7. A Workshop Dialogue: Outcome Measures and Front-Line Social Service Work Shauna Janz, Naomi Nichols, Frank Ridzi and Liza McCoy Requires Authentication Unlicensed Licensed Download PDF	201
SECTION FOUR
8. A Workshop Dialogue: Institutional Circuits and the Front-Line Work of Self-Governance Lauri Grace, Cheryl Zurawski and Christina Sinding Requires Authentication Unlicensed Licensed Download PDF	253
9. Knowledge That Counts: Points Systems and the Governance of Danish Universities Susan Wright Requires Authentication Unlicensed Licensed Download PDF	294
Conclusion Alison I. Griffith and Dorothy E. Smith Requires Authentication Unlicensed Licensed Download PDF	339
Contributors Requires Authentication Unlicensed Licensed Download PDF	351

Language: English
Publisher: University of Toronto Press
Audience: College/higher education;Professional and scholarly;
Pages
- Main content: 368
Illustrations
- Other: 7 figures

eBook

Published: August 14, 2014
ISBN: 9781442619463