Gepubliceerd in:
01-04-2011 | Commentaar
Indicatoren voor kwaliteit van zorg. Wie worden er wijzer van, de patiënten of de managers?
Gepubliceerd in: Tijdschrift voor Gerontologie en Geriatrie | Uitgave 2/2011
Log in om toegang te krijgenIndicators for quality of care: Who profits: patients or managers?
In the Netherlands and abroad detailed indicators are developed to measure quality of care for a variety of treatments and care systems. These days the development of quality indicators is a profession and business in itself. The significance of these indicators is often not related to the primary care process, but based on (administrative) data for ‘quality management’. The consequence is a gap between ‘real’ and ‘measured’ quality of care. Improvement in quality of care is therefore problematic. There is a need to return to the essence of care, i.e. the patient and the care professional, to develop appropriate indicators for quality of care.