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Quality Indicators for Family Support Services and Their Relationship to Organizational Social Context

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Abstract

Quality measurement is an important component of healthcare reform. The relationship of quality indicators (QIs) for parent-delivered family support services to organizational social contexts known to improve quality is unexamined. This study employs data collected from 21 child mental health programs that deliver team-based family support services. Performance on two levels of QIs—those targeting the program and staff—were significantly associated with organizational social context profiles and dimensions. High quality program policies are associated with positive organizational cultures and engaging climates. Inappropriate staff practices are associated with resistant cultures. Implications for organizational strategies to improve service quality are discussed.

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Acknowledgments

This study was supported by funding from the National Institute of Mental Health (Grants 1R01MH085969 & 1F31MH099846).

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Authors and Affiliations

  1. Department of Child and Adolescent Psychiatry, New York University, One Park Avenue, 7th Floor, New York, NY, 10016, USA

    S. Serene Olin, Michele Pollock, Kelsey Armusewicz & Kimberly E. Hoagwood

  2. Children’s Mental Health Services Research Center, University of Tennessee, Knoxville, TN, USA

    Nate Williams & Charles Glisson

  3. Department of Child and Family Studies, Florida Mental Health Institute, University of South Florida, Tampa, FL, USA

    Krista Kutash

  4. New York State Office of Mental Health, Albany, NY, USA

    Kimberly E. Hoagwood

Authors
  1. S. Serene Olin
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  2. Nate Williams
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  3. Michele Pollock
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  4. Kelsey Armusewicz
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  5. Krista Kutash
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  6. Charles Glisson
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  7. Kimberly E. Hoagwood
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Correspondence to S. Serene Olin.

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Olin, S.S., Williams, N., Pollock, M. et al. Quality Indicators for Family Support Services and Their Relationship to Organizational Social Context. Adm Policy Ment Health 41, 43–54 (2014). https://doi.org/10.1007/s10488-013-0499-z

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