Abstract
While standardized outcome measurement is increasingly common in the administration and delivery of mental health services, little is known about how mental health consumers experience and utilize such measures. Understanding and incorporating consumer perceptions and uses of standardized measures allows for a treatment feedback process that is useful and meaningful to both consumers and providers. The aim of this exploratory qualitative study (n = 17) is to describe adult consumers’ experiences completing a standardized self-report measure of mental health recovery. Findings suggest oral administration, recognition of “buried dialogues”, and incorporation of a temporal narrative component may increase standardized measure utility for consumers.
Similar content being viewed by others
References
Baer, D. (2004). Program evaluation: Arduous, impossible and political. In H. Briggs & T. Rzepnicki (Eds.), Using evidence in social work perspectives (pp. 310–322). Chicago: Lyceum.
Budge, S. (1983). A critical look at the psychotherapeutic outcome research paradigm. Psychotherapy Research and Practice, 20(3), 294–306.
Charmaz, K. (2006). Constructing grounded theory. London: Sage.
Drake, R., Goldman, H., Leff, H. S., Lehman, A., Dixon, L., Mueser, K., et al. (2001). Implementing evidence-based practices in routine mental health service settings. Psychiatric Services, 52(2), 179–182.
Floersch, J. (2004). A method for investigating practitioner use of theory in practice. Qualitative Social Work, 3(2), 161–177.
Gambrill, E. (2006). Evidence-based practice and policy: Choices ahead. Research on Social Work Practice, 16(3), 338–357.
Gray, J. A. M. (2001). Evidence-based healthcare: How to make health policy and management decisions (2nd ed.). New York: Churchill Livingstone.
Guthrie, D., McIntosh, M., Callaly, T., Trauer, T., & Coombs, T. (2008). Consumer attitudes towards the use of routine outcome measures in a public mental health service: A consumer-driven study. International Journal of Mental Health Nursing, 17, 92–97.
Happell, B., Roper, C., & Gough, K. (2007). A user-derived evaluation framework for mental health services: Does routine outcome measurement satisfy the objectives of service users? Final Report. Rockhampton: Central Queensland University.
Hoy, J. (2008). Outcomes and incomes: Implementing a mental health recovery measure in a medical model world (Doctoral dissertation). Available from OhioLink ETD Center. (Document number: 1207019285).
Lewis, J., & Ritchie, J. (2003). Generalising from qualitative research. In J. Ritchie & J. Lewis (Eds.), Qualitative research practice: A guide for social science students and researchers (pp. 263–286). London: Sage.
Longhofer, J., Floersch, J., & Hoy, J. (2013). Qualitative methods for practice research. New York: Oxford University Press.
Marty, D., Rapp, C., McHugo, G., & Whitley, R. (2008). Factors influencing consumer outcome monitoring in implementation of evidence-based practices: Results from the national EBP implementation project. Administration and Policy in Mental Health, 35, 204–211.
McLaughlin, H., (2009). What’s in a name: ‘Client’, ‘patient’, ‘customer’, ‘consumer’, ‘expert by experience’, ‘service user’—What’s next? British Journal of Social Work, 39(6), 1101–1117.
Mechanic, D. (1999). Mental health service and policy: The emergence of managed care. Boston: Allyn and Bacon.
Ohio Department of Mental Health (1999). Emerging Best Practices in Mental Health Recovery. http://www.tacinc.org/downloads/Pubs/MHRecovery.pdf. Accessed 3 Jan 2006.
Ohio Department of Mental Health (2002). History of the outcomes initiative. http://www.mh.state.oh.us/iniatives/outcomes/hist.html. Accessed 3 Jan 2006.
Ohio Department of Mental Health (2005). http://www.mh.state.oh.us/oper/outcomes/reports/rpt.norms.adult.race.gender.pdf. Accessed 3 Jan 2006.
Palinkas, L., Aarons, G., Horwitz, S., Chamberlain, P., Hurlburt, M., & Landsverk, J. (2011). Mixed method designs in implementation research. Administration and Policy in Mental Health and Mental Health Services Research, 38, 44–53.
Roth, D. (2005). The Ohio Mental Health Consumer Outcomes System. In T. Campbell-Orde, J. Chamberlin, J. Carpenter, & H. Leff (Eds.), Measuring the promise: A compendium of recovery measures (Vol II), pp. 42–49. Cambridge: Evaluation Center @ HSRI.
Siggins Miller Consultants. (2003). Consumer self-rated outcome measures in mental health. Melbourne: Mental Health Branch, Victorian Department of Human Services.
Smith, D. (2005). Institutional ethnography: A sociology for people. Toronto: AltaMira Press.
Trauer, T. (2010a). Stakeholder perspectives in measurement. In T. Trauer (Ed.), Outcome measurement in mental health: Theory and practice (pp. 196–205). Cambridge: Cambridge University Press.
Trauer, T. (2010b). Outcome measurement in chronic mental illness. International Review of Psychiatry, 22(2), 99–113.
Velpry, L. (2008). The patient’s view: Issues of theory and practice. Cultural Medical Psychiatry, 32, 238–258.
Acknowledgments
Funding for this study provided by the Ohio Department of Mental Health.
Author information
Authors and Affiliations
Corresponding author
Appendices
Appendix 1
Appendix 2
Rights and permissions
About this article
Cite this article
Hoy, J. The Space Between: Making Room for the Unique Voices of Mental Health Consumers within a Standardized Measure of Mental Health Recovery. Adm Policy Ment Health 41, 158–176 (2014). https://doi.org/10.1007/s10488-012-0446-4
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10488-012-0446-4