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New Ways of Working: Impact on Working Conditions, Work–Family Balance, and Well-Being

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The Impact of ICT on Quality of Working Life

Abstract

Organizations have started to redesign their approach to work by integrating technological innovations in their daily practices. Central to this new approach is that employees are asked to organize their work flexibly. Employees are expected to decide for themselves when they work, where they work, and by which communication tool/medium they work. Such a flexible work design, also referred to as “new ways of working” (NWW), has been applauded thus far, as it would lead to more efficient and cost-effective work processes. However, little is known about how NWW influence employees and their families. This chapter will focus on the advantages and disadvantages of NWW and on the question whether NWW help employees to find a better balance between work and nonwork roles. Insight into the possible pitfalls and opportunities of NWW may help employees to use NWW in such a way that they enable them to optimally combine their work and nonwork responsibilities.

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Authors and Affiliations

  1. Department of Industrial Engineering and Innovation Sciences, Human Performance Management Group, Eindhoven University of Technology, Eindhoven, The Netherlands

    Evangelia Demerouti

  2. Department of Work and Organizational Psychology, Erasmus University Rotterdam, Rotterdam, The Netherlands

    Daantje Derks & Arnold B. Bakker

  3. Beedie School of Business, Simon Fraser University, Burnaby, Canada

    Lieke L. ten Brummelhuis

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  1. Evangelia Demerouti
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  2. Daantje Derks
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  3. Lieke L. ten Brummelhuis
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  4. Arnold B. Bakker
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Correspondence to Evangelia Demerouti .

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Editors and Affiliations

  1. Faculty of Psychology, University of Vienna, Vienna, Austria

    Christian Korunka

  2. Ctr. for Quality and Prod. Improvement, University of Wisconsin-Madison, Madison, Wisconsin, USA

    Peter Hoonakker

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Demerouti, E., Derks, D., ten Brummelhuis, L.L., Bakker, A.B. (2014). New Ways of Working: Impact on Working Conditions, Work–Family Balance, and Well-Being. In: Korunka, C., Hoonakker, P. (eds) The Impact of ICT on Quality of Working Life. Springer, Dordrecht. https://doi.org/10.1007/978-94-017-8854-0_8

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