Skip to main content
main-content
Top

Tip

Swipe om te navigeren naar een ander artikel

01-10-2016 | Original Article | Uitgave 5/2016 Open Access

Perspectives on Medical Education 5/2016

Intercultural doctor-patient communication in daily outpatient care: relevant communication skills

Tijdschrift:
Perspectives on Medical Education > Uitgave 5/2016
Auteurs:
Emma Paternotte, Fedde Scheele, Conny M. Seeleman, Lindsay Bank, Albert J. J. A. Scherpbier, Sandra van Dulmen

Abstract

Introduction

Intercultural communication (ICC) between doctors and patients is often associated with misunderstandings and dissatisfaction. To develop ICC-specific medical education, it is important to find out which ICC skills medical specialists currently apply in daily clinical consultations.

Methods

Doctor-patient consultations of Dutch doctors with non-Dutch patients were videotaped in a multi-ethnic hospital in the Netherlands. The consultations were analyzed using the validated MAAS-Global assessment list in combination with factors influencing ICC, as described in the literature.

Results

In total, 39 videotaped consultations were analyzed. The doctors proved to be capable of practising many communication skills, such as listening and empathic communication behaviour. Other skills were not practised, such as being culturally aware and checking the patient’s language ability.

Conclusion

We showed that doctors did practice some but not all the relevant ICC skills and that the ICC style of the doctors was mainly biomedically centred. Furthermore, we discussed the possible overlap between intercultural and patient-centred communication. Implications for practice could be to implement the relevant ICC skills in the existing communication training or develop a communication training with a patient-centred approach including ICC skills.
Literatuur
Over dit artikel

Andere artikelen Uitgave 5/2016

Perspectives on Medical Education 5/2016 Naar de uitgave