Stephen R Covey, best-selling author and management mentor, explains how behavioural training can help to achieve a more productive workforce in the health sector

PEOPLE ARE the greatest asset of any organisation – private, public, voluntary or academic. what does it take to attract, retain and grow people so they are successful members of the team? health care is no different from any other enterprise – everyone from chief executives to first-level managers is under constant pressure to reduce costs and maximise performance.