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Gepubliceerd in:

01-10-2008 | Original Paper

Coping with Crisis Across the Lifespan: The Role of a Telephone Hotline

Auteurs: Stephanie Ingram, Jay L. Ringle, Kristen Hallstrom, David E. Schill, Virginia M. Gohr, Ronald W. Thompson

Gepubliceerd in: Journal of Child and Family Studies | Uitgave 5/2008

Abstract

We describe over 300,000 crisis calls made to a large national hotline over a 5-year period. Callers consisted of males and females between the ages of 10 and 89. Overall, a slight majority of callers were first time callers (52%) and most (73%) sought assistance with issues related to parenting, youth concerns, and mental health. Across the lifespan, issues dealing with loneliness increased with age whereas depression-related calls decreased. Additionally, females were more likely than their male counterparts to call the hotline by over a 2- to 1-margin. Findings lend preliminary support to the efficacy of crisis call centers to utilize a flexible, yet well-defined problem-solving approach to assist those of all ages calling with the wide range of problems.

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Titel: Coping with Crisis Across the Lifespan: The Role of a Telephone Hotline
Auteurs: Stephanie Ingram
Jay L. Ringle
Kristen Hallstrom
David E. Schill
Virginia M. Gohr
Ronald W. Thompson
Publicatiedatum: 01-10-2008
Uitgeverij: Springer US
Gepubliceerd in: Journal of Child and Family Studies / Uitgave 5/2008
Print ISSN: 1062-1024
Elektronisch ISSN: 1573-2843
DOI: https://doi.org/10.1007/s10826-007-9180-z

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