Abstract
Although there are usability techniques that evaluate the user experience through the process of design and evaluation of consumer products, not always the researcher has the knowledge if the experience reported by the user at time of search matches fully with the actual experience felt by user. This study conducted a usability evaluation of a sample of users during manual handling of soda PET packaging by comparing the user-reported experience and the actual experience felt measured through usability analysis techniques and thermography. Thermography aimed to capture images from the volunteers radiated heat body parts to associate them with any emotional excitement while handling the product. Also proved that thermography has proven to be effective to measure users’ satisfaction (felt experience) in handling consumer products.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Jenkins, S., Brown, R., Rutterford, N.: Comparing thermographic, EEG, and subjective measures of affective experience during simulated interactions. Int. J. Des. 3(2), 53–65 (2009)
Falcão, C.S., Soares, M.M.: Usability of consumer products: an analyzes of concepts, methods and applications. Estudos em Design. Rio de janeiro 21(2), 1–26 (2013)
Tullis, T., Albert, B.: Measuring the user experience: collecting, analyzing and presenting usability metrics. Elsevier Inc., USA (2008)
Silva, D.C.: A influência do design na aplicação de forças manuais para abertura de embalagens plásticas de refrigerantes. Master’s in Design—Estadual Paulista Júlio de Mesquita Filho University (2012)
Silva, D.C., Paschoarelli, L.C., Inokuti, E.S.: Esforço biomecânico e desconforto na abertura de uma embalagem PET para refrigerantes. In: 13º Ergodesign e 13º USIHC, 2013, Juiz de Fora. Anais do 13º Ergodesign e 13º USIHC. Juiz de Fora: UFJF (2013)
Havenith, G., Smith, C., Fukazawa, T.: The skin interface—meeting point of physiology and clothing science. J. Fiber Bioeng. Inform. 1, 93–98 (2008)
Mcardle, W.D., Katch, F.I., Katch, V.L.: Fisiologia do Exercício – Energia, Nutrição e Desempenho Humano. Rio de Janeiro: 5a Ed. Ed. Guanabara Koogan (2003)
Bandeira, F., Moura, M.A.M., Souza, M.A., Nohama, P., Neves, E.B.: Pode a termografia auxiliar no diagnóstico de lesões musculares em atletas de futebol? Rev Bras Med Esporte, vol. 18(4), July/Aug (2012)
Brioschi, M.L., Macedo, J.F., Macedo, R.A.C.: Termometria cutânea: novos conceitos. J. Vasc. Br. 2(2), 151–160 (2003)
Slater, K.: Human Comfort. Charles C. Thomas, Springfield (1985)
Peebles, L., Norris, B.: Strength Data for Design Safety—Phase I. Consumer Affairs Directorate, Department of Trade and Industry, London (2000)
Peebles, L., Norris, B.: Filling ‘gaps’ in strength data for design. Appl. Ergon. 34, 73–88 (2003)
Pradeep, A.K.: Can neuromarketing research increase sales? (2010)
Berry, L.L., et al.: Managing the total customer experience. Sloan Manag. Rev. 3, 85–90 (2002)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Barros, R.Q. et al. (2016). Using Digital Thermography to Analyse the Product User’s Affective Experience of a Product. In: Rebelo, F., Soares, M. (eds) Advances in Ergonomics in Design. Advances in Intelligent Systems and Computing, vol 485. Springer, Cham. https://doi.org/10.1007/978-3-319-41983-1_10
Download citation
DOI: https://doi.org/10.1007/978-3-319-41983-1_10
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-41982-4
Online ISBN: 978-3-319-41983-1
eBook Packages: EngineeringEngineering (R0)