Abstract
Crowded trains can adversely affect the experience of rail passengers and can cause practical issues for train operators. It is thought that some of these issues can be mitigated by providing better information to passengers and encouraging them to make different travel choices as a result. A pilot study was undertaken, in which rail passengers took part in a stated preference survey concerning the provision of information about crowding levels. It was found that some passengers would consider choosing a less crowded train, giving weight to the hypothesis underpinning the research.
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References
Rail Executive.: Rail users factsheet 2014/15 (2015)
Office of Rail Regulation.: Rail passenger experience report (2014)
Acknowledgments
The author would like to thank RSSB and Association of Train Operating Companies (ATOC) for funding the research, and Govia Thameslink Railway (GTR) for their full co-operation in allowing survey work to take place.
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Pritchard, J., Preston, J. (2017). Investigating the Potential to Mitigate Crowding Issues on Trains by Providing Improved Information to Passengers. In: Stanton, N., Landry, S., Di Bucchianico, G., Vallicelli, A. (eds) Advances in Human Aspects of Transportation. Advances in Intelligent Systems and Computing, vol 484. Springer, Cham. https://doi.org/10.1007/978-3-319-41682-3_7
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DOI: https://doi.org/10.1007/978-3-319-41682-3_7
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