Abstract
The work presents some results about a national project IQuEL-2010, aimed to solve some problems associated to the digital divide by Territorial Services Center (TSC). A specific survey was carried out by sample of local operator in the three Italian provinces (Padova, Parma Pesaro-Urbino). We applied a nonparametric combination (NPC) ranking method on a set of nine dimensions related the public services supplied. The results show important differences among the provinces, at least for six out of nine TSC abilities or performances and producing a Global satisfaction ranking.
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References
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Bolzan, M., Corain, L., De Giuli, V., Salmaso, L. (2014). An Evaluation of Performance of Territorial Services Center (TSC) by a Nonparametric Combination Ranking Method. In: Vicari, D., Okada, A., Ragozini, G., Weihs, C. (eds) Analysis and Modeling of Complex Data in Behavioral and Social Sciences. Studies in Classification, Data Analysis, and Knowledge Organization. Springer, Cham. https://doi.org/10.1007/978-3-319-06692-9_6
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DOI: https://doi.org/10.1007/978-3-319-06692-9_6
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