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The Dark Sides of Technology - Barriers to Work-Integrated Learning

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Augmented Cognition. Human Cognition and Behavior (HCII 2020)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 12197))

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Abstract

Digitalization and technology are interventions seen as a solution to the increasing demand for healthcare services, but the associated changes of the services are characterized by multiple challenges. A work-integrated learning approach implies that the learning outcome is related to the learning environment and the learning affordances available at the actual workplace. To shape workplace affordances it is of great importance to get a deeper understanding of the social practices. This paper will explore a wide range of managers’ and professionals’ emotions, moods and feelings related to digitalization and new ways of providing healthcare services, as well as the professionals’ knowledge and experiences. Zhang’s affective response model (ARM) will be used as a systematic approach and framework to gain knowledge of how professionals and managers experience and experience digitization of municipal health services. The research question is: How can knowledge about dark sides of technology reduce barriers to work-integrated learning?

This paper is based on a longitudinal study with a qualitative approach. Focus group discussions were used as method for collecting data. The findings and themes crystallized through the content analysis were then applied to the Affective Response Model as a systematic approach to gain more knowledge about professionals and managers’ experiences and how that knowledge can reduce the barriers to work-integrated learning. Understanding of, and consciousness about the dark sides of technology and the professionals’ affective responses may support the digitalization of the sector and the development of the new ways of providing healthcare services.

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Acknowledgements

The project has received support from the European Regional Development Fund through the Interreg Sverige-Norge. The authors wish to acknowledge the contributions of managers and professionals as participants in the preliminary project as well as longitudinal study reported above. As part of the project group Nina Fladeby, Kerstin Grundén and Lena Larsson being part of collecting and analysing of data.

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Authors and Affiliations

  1. Østfold University College, Halden, Norway

    Camilla Gjellebæk & Catharina Bjørkquist

  2. University West, Trollhättan, Sweden

    Ann Svensson

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  1. Camilla Gjellebæk
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  2. Ann Svensson
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  3. Catharina Bjørkquist
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Correspondence to Camilla Gjellebæk .

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Editors and Affiliations

  1. Soar Technology Inc., Orlando, FL, USA

    Dylan D. Schmorrow

  2. Design Interactive, Inc., Orlando, FL, USA

    Cali M. Fidopiastis

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Gjellebæk, C., Svensson, A., Bjørkquist, C. (2020). The Dark Sides of Technology - Barriers to Work-Integrated Learning. In: Schmorrow, D., Fidopiastis, C. (eds) Augmented Cognition. Human Cognition and Behavior. HCII 2020. Lecture Notes in Computer Science(), vol 12197. Springer, Cham. https://doi.org/10.1007/978-3-030-50439-7_5

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  • DOI: https://doi.org/10.1007/978-3-030-50439-7_5

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