Abstract
Measurement is the foundation of the scientific enterprise. All major scientific breakthroughs were preceded by a revolution in measurement and instrumentation, the methods used to apply a measurement. However, measurement is not solely the purview of science. Measurement is also fundamental to commerce—you can’t manage what you don’t measure. Human service settings are often at the fulcrum between the scientific perspective, which informs practice, and the business perspective, which manages that practice. The emergence of the information age has ignited an enhanced interest in the use of measurement processes to inform the management of human services. However, the use of numbers in managing human affairs dates to antiquity. In the biblical story of Noah, God gave specific instructions on the dimensions of the arc that Noah was to build. Wright (1997) cites the Muslim rule of seven from Caliph ‘Umar B. ‘Abd al-‘Aziz in Damacus in 723 ad. Taxes were not to exceed “seven weight.” Similarly, the Magna Carta established uniform measurement of commodities and products such as wine, ale, and corn, throughout England (Runnymede, 1215 as cited in Wright, 1997). In large part, these measurement processes were intended to facilitate fairness and reduce conflict associated with disagreements in commerce. In fact, modern currency has its roots as a measurement strategy to equate the value of various goods and services. This measurement was not science, it was business. Now we are able to equate most currencies in the global marketplace, making trade easier even as these currencies fluctuate in relative value based on a host of complex factors. Consequently, although measurement is the foundation of science, to view measurement exclusively within the realm of normal science is limiting. Measurement also has a crucial role in commerce. Since human service enterprises are essentially a set of business models to apply scientifically acquired knowledge, it becomes necessary to simultaneously consider both the scientific and the commercial perspectives when applying measures.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Anderson, J. A. (1996). Communication theory: Epistemological foundations. New York: Guildford Press.
Behn, R. D. (2003). Why measure performance? Different purposes require different measures. Public Administration Review, 63, 586–606.
Carey, J. W. (1989). Communication as culture: Essays on media and society. Winchester MA: Unwin Hyman.
Cook, A., Spinazzola, J., Ford, J., Lanktree, C., Blaustein, M., Cloitre, M., et al. (2005). Complex trauma in children and adolescents. Psychiatric Annals, 35, 390–398.
Deetz, S. A. (1994). Future of the discipline: The challenges, the research, and the social contribution. In S. A. Deetz (Ed.), Communication Yearbook 17 (pp. 565–600). Thousand Oaks, CA: Sage.
Donsbach, W. (2006). The identify of communications research. Journal of Communication, 56, 437–448.
Drucker, P. (1954). The practice of management. New York, NY: Harper Row.
Gilmore, J. H., & Pine B. J. (1997). Beyond goods and services. Strategies & Leadership, 25(3), 10–17.
Hempel, C. (1950). Problems and changes in the empiricist criterion of meaning. Revue Internationale de Philosophie 41, 41–63.
Howard, K. I., Kipta, M., Krause, M. S., & Orlinsky, D. E. (1986). The dose-effect relationship in psychotherapy. American Psychologist, 41, 159–163.
Kijak, M., & Funtowicz, S. (1982). The syndrome of the survivor of extreme situations. International Review of Psychoanalysis, 9, 25–33.
Kuhn, T. (1962). The Structure of Scientific Revolution. Chicago, IL: University of Chicago Press.
Lambert, M. J., Ogles, B. M., & Masters, K. S. (2000). Choosing outcome assessment devices: An organizational and conceptual scheme. Journal of Counseling and Development, 70, 527–532.
Manicas, P. T. (2006). A realist philosophy of social science: explanation and understanding. Cambridge, UK: Cambridge University Press.
McNally, R. J. (2004). Conceptual problems with the DSM-IV criteria for posttraumatic stress disorder. In G. M. Rosen (Ed.), Posttraumatic stress disorder: Issues and controversies (pp. 1–14). Chichester, UK: Wiley.
Myers, C. S. (1940). Shell shock in France 1914–1918. Cambridge, UK: Cambridge University Press.
Nunally, J. (1976). Psychometric theory (2nd ed.). New York, NY: McGraw-Hill.
Page, H. (1885). Injuries of the spine and spinal cord without apparent mechanical lesion. London: J&A Churchill.
Pavin, C. (1999) The third way: Scientific realism and communication theory. Communication Theory, 9(2), 162–188.
Pearce, W. B. (1989). Communication and the human condition. Carbondale: Southern Illinois University Press.
Popper, K. R. (1959). The logical of scientific discover. New York, NY: Basic Books.
Rothenbuhler, E. W. (1998). Ritual communication: From everyday conversation to medical ceremony. Thousand Oaks, CA: Sage.
Schwartz, S. P. (Ed.). (1977). Naming, necessity, and natural kinds. Ithaca, NY: Cornell University Press.
Toulmin, S. (1970). Reasons and causes. In R. Borger & F. Cioffi (Eds.), Explanation in the behavioral sciences (pp. 1–26). Cambridge, UK, Cambridge University Press.
Trimble, M. R. (1985). Post-traumatic stress disorder: History of a concept. In C. R. Figley (Ed.), Trauma and its wake. The study and treatment of post-traumatic stress disorder. New York, NY: Brunner/Mazel Publishers.
van der Kolk, B. (2005). Developmental trauma disorder. Psychiatric Annals, 35, 401–408.
Wright, B. D. (1997). A history of social science measurement. Educational Measurement: Issues and Practices, Winter, 33–45.
Manicas, P. T. (2006). A realist philosophy of social science: explanation and understanding. Cambridge, UK: Cambridge University Press.
Trimble, M. R. (1985). Post-traumatic stress disorder: History of a concept. In C. R. Figley (Ed.), Trauma and its wake. The study and treatment of post-traumatic stress disorder. New York, NY: Brunner/Mazel Publishers.
Wright, B. D. (1997). A history of social science measurement. Educational Measurement: Issues and Practices, Winter, 33–45.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer Science+Business Media, LLC
About this chapter
Cite this chapter
Lyons, J.S. (2009). Measurement in Human Service Enterprises. In: Communimetrics. Springer, New York, NY. https://doi.org/10.1007/978-0-387-92822-7_1
Download citation
DOI: https://doi.org/10.1007/978-0-387-92822-7_1
Published:
Publisher Name: Springer, New York, NY
Print ISBN: 978-0-387-92821-0
Online ISBN: 978-0-387-92822-7
eBook Packages: Behavioral ScienceBehavioral Science and Psychology (R0)