Skip to main content
SpringerLink
Log in

The Importance and Training of Emotional Intelligence at Work

  • Chapter
  • First Online:
Assessing Emotional Intelligence

Part of the book series: The Springer Series on Human Exceptionality ((SSHE))

It is quite clear that the enormous success of the emotional intelligence movement in academia, business, and the lay imagination is that it clearly “struck a cord with most people”. Most people know highly intelligent, well-educated, technically-sophisticated people whose lack of “people skills” means they are surprisingly ineffective both at work and in their private lives. They seemed to be both emotionally illiterate in that they could not “read the signals” nor could they manage their own and others’ emotions. It is frequently observed that failed and derailed managers tend to have poor social skills and are weak at building bonds. They lack EQ.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Argyle, M. (1978). The psychology of interpersonal behaviour. Harmondsworth: Penguin.

    Google Scholar 

  • Ashkanasy, N., & Daus, C. (2005). Rumours of the death of emotional intelligence in organisational behaviour are vastly exaggerated. Journal of Organisational Behaviour, 26, 441–452.

    Article  Google Scholar 

  • Bar-On, R. (1997). Bar-On Emotional Quotient Inventory (EQ-i): Technical manual. Toronto: Multi-health Systems.

    Google Scholar 

  • Brody, N. (2005). What cognitive intelligence is and what emotional intelligence is not. Psychological Inquiry, 15, 234–238.

    Google Scholar 

  • Ciarrochi, J., Chan, A. Y. C., & Caputi, P. (2000). A critical evaluation of the emotional intelligence construct. Personality and Individual Differences, 28, 539–561.

    Article  Google Scholar 

  • Conte, J. (2005). A review and critique of emotional measures. Journal of Organisational Behaviour, 26, 433–440.

    Article  Google Scholar 

  • Curran, J. (1980). Social skills: Methodological issues and future directions. In A. Bellack and M. Hersen (Eds.), Research and practice in social skills training. New York: Plenum Press.

    Google Scholar 

  • Dulewicz, S. V., & Higgs, M. J. (2001). EI general and general 360 user guide. Windsor, UK: NFER-Nelson.

    Google Scholar 

  • Ellis, R., & Whittington, D. (1981). A guide to social skills training. London: Crown, Helm.

    Google Scholar 

  • Furnham, A. (1990). Movement skills and social skills training. In B. Kirkaldy (Ed.), Normalities and abnormalities in human movement. Munich: Karger.

    Google Scholar 

  • Furnham, A. (2000). Secrets of success from the Heathrow School of Management. Business Strategy Review, 11, 61–67.

    Article  Google Scholar 

  • Furnham, A. (2005). Gender and personality difference in self and other ratings of business intelligence. British Journal of Management, 16, 91–103.

    Article  Google Scholar 

  • Furnham, A. (2006). Explaining the popularity of emotional intelligence. In K. Murphy (Ed.), A critique of emotional intelligence (pp. 141–159). New York: LEA.

    Google Scholar 

  • Furnham, A., & Petrides, K. V. (2003). Trait emotional intelligence and happiness. Social Behaviour and Personality, 31, 815–823.

    Article  Google Scholar 

  • Furnham, A., & Petrides, K. V. (2004). Parental estimates of five types of intelligence. Australian Journal of Psychology, 56, 10–17.

    Article  Google Scholar 

  • Goleman, D. (1995). Emotional Intelligence: Why it can matter more than IQ. New York: Bantam Books.

    Google Scholar 

  • Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.

    Google Scholar 

  • Greenspan, S. I. (1989). Emotional intelligence. In K. Field, B. J Cohler, & G. Wood (Eds.), Learning and education: Psychoanalytical perspectives (pp. 209–243). Madison, CT: International Universities Press.

    Google Scholar 

  • Hargie, O., Saunders, C., & Dickson, D. (1981). Social skills in interpersonal communication. London: Groom Helm.

    Google Scholar 

  • Harvey, M., Novicevic, M., & Kiessling, T. (2002). Development of multiple IQ maps for the use in the selection of impatriate managers: A practical theory. International Journal of Intercultural Relations, 26, 493–524.

    Article  Google Scholar 

  • Jordan, P. J., Ashkanasy, N. M., Hartel, C. E. J., & Hooper, G. S. (2002). Workgroup emotional intelligence scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12, 195–214.

    Article  Google Scholar 

  • Locke, E. (2005). Why emotional intelligence is an invalid concept. Journal of Organisational Behaviour, 26, 425–431.

    Article  Google Scholar 

  • Lopes, P., Salovey, P., & Straus, R. (2003). Emotional intelligence, personality and the perceived quality of social relationships. Personality and Individual Differences, 35, 641–658.

    Article  Google Scholar 

  • MacCann, C., Matthews, G., Zeidner, M., & Roberts, R. D. (2004). The assessment of emotional intelligence: On frameworks, fissures and the future. In G. Geher (Ed.), Measuring emotional intelligence: Common ground and controversy (pp. 21–52). Hauppauge, NY: Nova Science.

    Google Scholar 

  • Matthews, G., Zeidner, M., & Roberts, R. D. (2002). Emotional intelligence: Science and myth. Cambridge, MA: MIT Press.

    Google Scholar 

  • Mayer, J. D., Salovey, P., & Caruso, D. R. (2002). The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT): User’s manual. Toronto, Canada: Multi-Health Systems.

    Google Scholar 

  • Murphy, K. (Ed.). (2006). A critique of emotional intelligence. New York: LEA.

    Google Scholar 

  • Neisser, U. (1976). General academic and artificial intelligence. In L. Resnick (Ed.), The nature of intelligence. Hillsdale, NJ: Erlbaum.

    Google Scholar 

  • Perez, J., Petrides, K. V., & Furnham, A. (2005). Measuring trait emotional intelligence. In R. Schulze & R. Roberts (Eds.), Emotional intelligence: An international handbook (pp. 181–201). Gottingen: Hogrefe.

    Google Scholar 

  • Petrides, K. V., Frederickson, N., & Furnham, A. (2004). The role of trait emotional intelligence in academic performance and deviant behaviour at school. Personality and Individual Differences, 36, 277–293.

    Article  Google Scholar 

  • Petrides, K. V., & Furnham, A. (2000a). Gender differences in measured and self-estimated trait emotional intelligence. Sex Roles, 42, 449–461.

    Article  Google Scholar 

  • Petrides, K. V., & Furnham, A. (2000b). On the dimensional structure of emotional intelligence. Personality and Individual Differences, 29, 313–320.

    Article  Google Scholar 

  • Petrides, K. V., & Furnham, A. (2001). Trait emotional intelligence: Psychometric investigation with reference to established trait taxonomies. European Journal of Personality, 15, 425–448.

    Article  Google Scholar 

  • Petrides, K. V., & Furnham, A. (2003). Trait emotional intelligence: Behavioural validation in two studies of emotion recognition and reactivity to mood induction. European Journal of Personality, 17, 39–57.

    Article  Google Scholar 

  • Petrides, K. V., & Furnham, A. (2006). The role of trait emotional intelligence in a gender-specific model of organisational variables. Journal of Applied Social Psychology, 36, 552–569.

    Article  Google Scholar 

  • Petrides, K. V., Furnham, A., & Frederickson, N. (2004). Emotional intelligence. The Psychologist, 17, 574–577.

    Google Scholar 

  • Quebbeman, A., & Rozell, E. (2002). Emotional intelligence and dispositional affectivity and moderators of workplace aggression. Human Resource Management Review, 12, 125–143.

    Article  Google Scholar 

  • Roberts, R., Zeidner, M. R., & Matthews, G. (2001). Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions. Emotion, 1, 243–248.

    Article  Google Scholar 

  • Romano, J., & Bellack, A. (1981). Social validation of a component model of assertive behaviour. Journal of Consulting and Clinical Psychology, 48, 478–490.

    Article  Google Scholar 

  • Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9, 185–211.

    Google Scholar 

  • Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., et al. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25, 167–177.

    Article  Google Scholar 

  • Sternberg, R. (1985). Beyond IQ: A triarchic theory of human intelligence. New York: Cambridge University Press.

    Google Scholar 

  • Sternberg, R. (1997). Successful intelligence. New York: Plume.

    Google Scholar 

  • Trower, P., Bryant, B., & Argyle, M. (1978). Social skills and mental health. London: Methuen.

    Google Scholar 

  • Weisinger, H. (1998). Emotional intelligence at work: The untapped edge for success. San Fransisco: Jossey-Bass.

    Google Scholar 

  • Welford, A. (1981). Social skills and social class. Psychological Reports, 48, 847–852.

    Article  Google Scholar 

  • Zeidner, M., Matthews, G., & Roberts, R. (2004). Emotional intelligence in the workplace: A critical review. Applied Psychology, 33, 371–399.

    Article  Google Scholar 

Download references

Acknowledgments

Parts of this chapter have appeared in previous chapters and papers written by me. I would like to express my consistent thanks and regard for my many times co-author and colleague Dr. K. V. Petrides for his intellectual support and challenge. He both initiated and sustained my interest in Emotional Intelligence.

Author information

Authors and Affiliations

  1. Department of Psychology, University College London, UCL, 26 Bedford Way, London WC1H OAP, UK

    Adrian Furnham

Authors
  1. Adrian Furnham
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Adrian Furnham .

Editor information

Editors and Affiliations

    Rights and permissions

    Reprints and permissions

    Copyright information

    © 2009 Springer Science+Business Media, LLC

    About this chapter

    Cite this chapter

    Furnham, A. (2009). The Importance and Training of Emotional Intelligence at Work. In: Parker, J., Saklofske, D., Stough, C. (eds) Assessing Emotional Intelligence. The Springer Series on Human Exceptionality. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-88370-0_8

    Download citation

    Publish with us

    Policies and ethics

    Search

    Navigation